Overview:
Communication isn’t just about exchanging words-it’s about understanding, respect, and connection.
But right now, most companies are struggling because employees don’t know how to communicate across generational and experiential gaps.
Older employees expect respect. Younger employees don’t know how to demonstrate it.
Leaders assume their teams should already know how to communicate effectively. They don’t.
The biggest mistake leaders make? Assuming communication happens naturally. It doesn’t. It must be taught, reinforced, and modeled.
The Power of Effective Workplace Communication
- Respect is taught, not assumed
- Deep relationships are built through intentional conversations
- Customers feel valued when employees communicate with presence and care
What If Your Team Communicated With Confidence, Clarity, and Connection?
Imagine if:
- Your employees initiated conversations with confidence and professionalism
- Miscommunications turned into trust-building opportunities instead of frustrations
- Your company culture became a place where everyone felt heard, understood, and valued
This is what workplace communication mastery looks like.
In this 90-minute Webinar, I’ll show you how to:
- Develop foundational communication skills that every employee needs
- Teach employees how to actively listen, show respect, and take responsibility
- Break down generational communication barriers and create connection
- Transform workplace conversations into moments of collaboration and trust
- Eliminate judgments and create an inclusive, people-first culture
Communication isn’t just a soft skill-it’s the foundation of a thriving business.
Why you should Attend:
The Silent Communication Crisis in Your Workplace
- Do your employees avoid difficult conversations because they don’t know how to navigate them?
- Are misunderstandings causing unnecessary tension between generations?
- Is your team disconnected because they don’t know how to truly engage with each other?
What happens when communication is broken?
- Teams operate in silos, misinterpret each other, and struggle to collaborate
- Customers feel ignored, undervalued, and disconnected from your brand
- Leaders feel frustrated by employees who don’t “get it” when it comes to workplace communication
If you don’t fix this, your company will continue losing engagement, trust, and teamwork.
Join me and discover how to build a workplace where communication isn’t a barrier-it’s the key to your success.
Areas Covered in the Session:
If you have struggled with miscommunication, broken promises or dissention on your team, this is a perfect time to add a set of advanced communication tools to your leadership toolkit. If you had the power to turn your employee’s attitudes around, observe behavior without judging and be crystal clear when you delegate so you are delighted with the results, how would it impact your life?
You will learn the following:
- The 5 Essential Communication Skills Every Employee Needs
- How to teach respect, responsibility, and listening in a way that sticks
- Have a deeper understanding of how communication works
- How to Navigate Generational Differences Without Judgment
- Understand why each generation communicates differently—and how to bridge the gap
- Build stronger relationships with others
- Mastering Workplace Conversations That Build Connection & Trust
- How to initiate, engage, and deepen conversations across all levels
- Develop stronger leadership skills
- The Art of Customer Communication: Presence, Empathy, and Clarity
- Teach employees to connect with customers in a way that makes them feel valued
- Gain a HUGE advantage in their career and personal life
- How to Create a Communication-Driven Culture That Strengthens Teams
- Turn communication into a company-wide strength that fuels engagement
- How to reinforce your healthy culture with daily communication and collaboration
This course on communication skills is designed to provide attendees with the tools, techniques, and strategies needed to become a great communicator. By mastering these skills, they will be able to achieve their biggest goals, build stronger relationships, and create a more fulfilling life.
Who Will Benefit:
- CEO's
- COO's
- Entrepreneurs
- Human Resource Professionals
- Chief Learning Officer
- Directors
- Project Managers
- Operations Managers
- Field Supervisors
- Team Leaders
Instructor:
Kathryn Dager, M.A., President and Founder of Profitivity Inc. in 1985, is an internationally recognized Speaker, Consultant, and Trainer for small and large organizations in all industries, worldwide. With over 36 years of business consulting, talent empowerment, and leadership and management development, she has helped hundreds of business leaders and their teams structure their business for cultural agility, higher performance, sustained profitability, and growth.
Kathryn’s expertise includes creating business cultures based on trust, developing a successful path of training for all levels from the front line employees up to senior management positions, facilitating collaborative work teams, and positioning organizations for exponential growth. Her specialties include strategy and culture, change management, employee engagement, team building, career management, leadership assessment, and development. Her clients call her “the workplace whisperer.”
- Her clients include American Express
- Ann Taylor
- Bank Of America
- Ben Bridge Jewelers
- Brighton Collectibles
- Champion Sports
- Covington Pediatrics
- Crate & Barrel
- Dixon, Hughes, Goodman, LLC
- Eddie Bauer
- First Tennessee Bank
- GAP
- Gymboree
- Hometown Pharmacies
- Hudson Group
- J.C. Penney
- Kitchen Collection
- Lindt & Sprungli
- Magnolia Pharmacy
- MasterCard International
- Mikasa
- Optilase Clinic
- Party City
- Polo-Ralph Lauren
- Restoration Hardware
- Ross Stores
- Steiner Leisure, Ltd
- Taco Bell
- The Law Collaborative
- Thérapie Clinic
- UCLA Student's Stores
- US Marine Corps
- VONS Company
- Windsor Fashions
- Z Gallerie
Kathryn is the best-selling author of "The Business Owner’s Guide To Empowered Leadership,” “More Than A Throw-Away Job” and “Access Your Greatness.” She has created hundreds of customized training systems, and 20 interactive online courses and published over 50 articles. She has a Masters's in Psychology from the University of Santa Monica and a Bachelor’s in Business Management from the University of California at Redlands and is a Certified Coach from Life Mastery Institute. She is also a certified Master in NLP, Neuro Re-Patterning, Results Certification, and Platform & Presentation Skills
Kathryn resides in Santa Monica, California, and is happily engaged to be married, is a devoted mother to her daughter, son-in-law, and grandmother to her adorable grandson. She loves to cook, entertain, play golf, travel, and does all things crafts and if you ask her, she may sing a great show tune for you.